Problem
A user either internally or externally coming through a the Institutions Network loads the Title Page but the actual pages never load.
This likely only impacts large Titles like the Irwin Law Collection.
Likely Cause
The Institution has implemented a Proxy Server that does not support Byte Serving technology causing the entire large file to be downloaded and processed.
EZ Proxy does not support Byte Serving
Solutions
Enable the Proxy Bypass Mode.
This will change the domain name where the title content is accessed to bypass the proxy and allow the user to download the title directly from desLibris.
To do this follow these steps.
Log into desLibris as the Administrator
Navigate to the Library Dashboard
Select Administration
Select IP and Remote Access
Select Proxy Server
Check EZProxy Bypass mode
Save
If you are using https please also add the following line into the stanza;
NeverProxy content.deslibris.ca
The reason is that EZProxy globally re-writes all https links to be the entire domain hypenated and this prevents the client from finding the correct domain name.
Please see the following reference;